Lawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – We have to collect or use the information so we can enter into or carry out a contract with you (e.g., fulfilling property maintenance quotes, repairs, or service packages requested by you).
Where we get personal information from
Directly from you (via telephone, email, or website contact).
How long we keep informationWe keep your personal information (including names, contact details, and invoice/job records) for 6 years following the completion of our services.We retain this information for 6 years to satisfy UK legal, financial, and tax obligations (HMRC requirements) and to address any potential warranty or property liability claims. After 6 years, your data will be securely deleted or destroyed.How to complainIf you have any concerns about our use of your personal information, you can make a data protection complaint directly to us:
Email: veprestigeliving@gmail.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF